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5 tips for reconnecting with disgruntled clients (access required)

Making clients happy isn’t rocket science. Heck, we learned that one in kindergarten: Be kind to others, be unselfish, be helpful, be respectful. In our great profession, that translates into: *Showing compassion to all clients, big and small. *Charging fair, reasonable and clearly explained fees and not getting greedy. *Offering clear, legally sound and carefully analyzed advice. *Showing plain, old-fashioned ...

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