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Home / News / Commentary / Keeping clients happy: Don’t nickel and dime them (access required)

Keeping clients happy: Don’t nickel and dime them (access required)

Keep your clients happy, and you will have a successful business. This seems like a ridiculously basic thing to even have to put into print, but when you read newspaper stories about the airlines and how they treat their customers, it is clear that not every business understands the basics of success. Airlines seem to have made ...

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