Estates paralegal thrives on life-long love of the law
Victoria Townley is an estate administration paralegal at Roberts & Stevens, P.A., in Asheville, N.C. She is actively involved with the Asheville Area Paralegal Association. When not working at the office or with the AAPA, she can be found hiking in the beautiful western North Carolina mountains.
CPN: How long have you been a paralegal?
VT: Six years
CPN: What drew you into the career?
VT: As a child, I wanted to be a lawyer. After college, I found the idea of significant student loan debt a little intimidating, so at my advisor’s advice, I began interning at a law firm to see what working in a law office was like. Although I spent most of my day answering phones and filing pleadings, I was enamored with the atmosphere. I loved getting excited about a case, meeting with clients and rooting the attorneys on as they went to court.
CPN: What paralegal organizations — national, state or local — are you member of and what positions do you hold in them?
VT: I invest most of my time in the Asheville Area Paralegal Association and have served on the board of directors since 2008. The most rewarding part of working with the AAPA is meeting other paralegals in my area. If I have a question about an area of law I do not normally practice in, I know an answer is only a phone call away.
CPN: When you talk with other paralegals, what are the main concerns or issues they face on a daily basis?
VT: I believe many paralegals are struggling with the $238 million cuts to the North Carolina court system. Over 200 staff positions were cut, which means staff are working harder than ever with fewer people. We also are coping with the new motions fee, increased court costs, new filing procedures and moratorium. With the cost of litigation and court actions rising, more people are opting to settle disputes outside of litigation or attempt to represent themselves. This means we need to work harder and smarter for our clients to give them the best possible legal service at the best value.
CPN: If you could name one thing that would most benefit the paralegal profession, what would it be?
VT: I would love to see the online resources provided by bar associations (listservs, discussion boards, directories and blogs) tailored to paralegals. All too often we run into an oddball question and only have the resources in our firm or our local community to look to for answers. I follow several paralegal blogs; Lynne DeVenny’s blog, Practical Paralegalism, is an excellent example of what I would love to see more of. She offers tips on time management, career dressing, noteworthy cases and of course the occasional legal gossip.
CPN: If you could snap your fingers and create the perfect CLE, what would it be and why?
VT: Last year, the AAPA put together a seminar on changes to various areas of law that were passed by the North Carolina General Assembly. We had several presenters speak about the changes and how it affected their practice areas. It turned out to be our most well-attended seminar to date. I think it is important to stay current with all areas of the law, not just your practice area. The diversified speakers kept attendees engaged, inspired many questions and gave everyone an update on the changing laws in North Carolina.
CPN: When you were a kid, what did you want to be when you grew up?
VT: A lawyer!
CPN: Knowing what you know now, if you weren’t a paralegal, what else would you want to do?
VT: I still haven’t ruled out going to law school.
CPN: What do you wish you knew when you were getting started in the profession that you know now?
VT: Who you work with is incredibly important. We work in a stressful environment and unfortunately, personality conflicts between paralegals and their supervising attorneys do happen. If your supervising attorney and you end up in a conflict every time he or she has a bad day in court, it’s time to change your circumstances, not quit the field altogether.
CPN: What is the best thing about your job?
VT: I feel so grateful to be working at my firm. As the estate administration paralegal, I genuinely feel like I am helping our clients get through one of the most difficult times of their lives – losing a spouse, parent or loved one. It is so gratifying to help grieving people through the difficult and tricky aspects of estate administration.
CPN: And what part of your job could you do without?
VT: I struggle with billing my time. I often over-think a task and question whether I should bill for it or not, wondering if I should change the amount of time it took me to do something or account for bathroom breaks, taking a phone call or answering a question for someone who comes to my door.
CPN: Where would we find you on the weekends?
VT: Hiking in the beautiful Western North Carolina mountains, jogging with my running group or spending time with my significant other, family and our neurotic but lovable Corgi.










