Watch the pop-ups. That's the word from the N.C. State Bar's Ethics Committee, which is looking into the use of live-chat services on attorney websites - specifically, whether the use of a live-chat button would violate Rule 7.3(a), which provides that an attorney may not solicit business by "in-person, live telephone or real-time electronic contact." A staff opinion discussed at Thursday's Ethics Committee meeting says that it's fine for a lawyer to use a live-chat support service, the kind that typically features a button accompanied by "Click here to chat live online."
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