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Home / News / Want more referrals? Say ‘thanks’ for the ones you’ve gotten (access required)

Want more referrals? Say ‘thanks’ for the ones you’ve gotten (access required)

Handwritten notes are great, but be wary of ethics rules about gifts

The importance of giving thanks to colleagues for client referrals isn't lost on Raleigh lawyer Mark Sullivan (pictured). His family law practice draws about 60 percent of its client base from attorney referrals. That's why he turned the etiquette of saying "thank you" into a deliberately structured part of his business plan about 20 years ago. But it took time to figure out what strategy was best.

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