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Understanding the industry’s ‘new normal’ (access required)

In the current law firm world, everyone, lawyers and staff, is affected by the ongoing transformation in client expectations and legal service delivery. As the legal profession continues to contend with everything from layoffs to fee pressures, upheaval is the “new normal.” The world many firms previously knew is gone. Adapting to that change in order to stay competitive, to thrive in the “new normal,” is essential in 2013 and beyond.

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