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Home / News / Commentary / Experience is everything: Culture, clients, and the impact on legal service delivery (access required)

Experience is everything: Culture, clients, and the impact on legal service delivery (access required)

This column is the first in a three-part series aimed at continuing a discussion on how law firms must compete in today’s legal market on client experience: the culmination of a well-defined culture, the right clients, and tailored, efficient legal service delivery. In this segment, we cover culture and its impact on client experience. I recently ...

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