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Commentary

Non-Lawyer to Lawyer: ‘Can I get files with that?’ – Firm adds drive-thru for clients

There are several things you might expect to see when you pull up to a drive-thru window at a fast-food restaurant. The window attendant, of course. The cash register. Maybe even the soda dispenser and employees bustling about in the background, serving delectables to the customers waiting inside. But a lawyer? Seriously? Yup. That's exactly what you'll find if you visit the Manchester, Conn., office of the Kocian Law Group.

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Law Tech Talk: Making social media work for large firms

I've been giving a lot of thought to how Big Law can effectively use social media ever since I spoke at King & Spalding's Atlanta office in mid-August. During my presentation on social media, a member of the audience asked if I was aware of any large law firms that were using social media well. No single firm stood out in my mind, and for good reason.

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Trial & Error: That ‘fool for a client’ axiom? All true

Mea culpa. Mea maxima culpa. That's Latin for I screwed up big-time. I was so sure I was on solid ground back in July when I wrote a column taking on those guys who solicit business from people who've gotten traffic tickets. You know, the traffic-ticket firms who get lists of folks who have committed some minor infraction and then send them letters that seemed designed to scare the bejeezus out of them. Hire us, they say, or you'll be in worse trouble than you imagined.

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What I’ve Learned About Life On The Way To The Courthouse: The fine art of saying no

"What part of ‘no' don't you understand?" sings the country song that was popular a number of years ago. The difficulty with the "no" word is not the understanding of it. The difficulty is in the saying of it. This is a lesson I learned the hard way a couple of years after I had started my own law practice.

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Practical Litigator: Third-party cases in hiding – The corporate relative case

Several years ago a prominent and weather-tested workers' compensation lawyer from down east approached me at a CLE where I had just finished a presentation on inadequate-security cases. He represented the estate of a young woman who had been murdered while working at a check-cashing store, leaving behind two young children. The facts of the case were horrific. The woman was working alone on a Saturday morning and was found by a customer. Her head had been all but severed from her body. Her fingertips had been removed with surgical precision at the first finger joint. Although more than two years had passed since the crime, the police had no suspects.

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